Epicor Support for the Epicor ERP solution requires both technical and practical business experience. It is vital to understand current modifications, determine if they are still needed in an upgrade, or if they should be abandoned in lieu of new, native functionality. Further, support is often not just about addressing an error message; rather, it’s about understanding the business problem and recommending the best approach to solving it.
Epicor Support services, provided by Clients First, includes guidance and assistance with implementations, upgrades, integration, custom programming, development, report writing, data file analysis, database repair, error message resolution, training and procedural consultation. This support can be provided either remotely or on-site.
Since Epicor ERP includes manufacturing, financials, and distribution functionality, our expert staff have a wide breadth of business backgrounds, from manufacturing and financial to distribution and logistics experience. All of our Epicor Consultants have over 10 years’ experience working for manufacturing or distribution companies. Our Epicor support consultants experience is across many industries; Aerospace, Communications, Electronics Assembly, Optics, Machining, Signage, Steel Structure, Medical Devices, Auto Parts, Building Supplies and others.
All of our consultants have more than four years of experience with Epicor, and have been certified by Epicor through Epicor Education and Certification testing. Several of our consultant have the highest level of certification Epicor offers. Our consultants have experience using Vista/Vantage 6.1 through the latest version of Epicor 10.
There are plenty of places online to get Epicor “self-service” support, many of which Clients First provide. Our Clients First Business Solutions BLOG which includes tips and tricks, videos, news, training and support documents relating to Epicor.
Our consultants have recorded videos of using Epicor software which can be seen on our Free Video Training website.
However, many Epicor questions are very specific to your company and require an experienced professional to help you personally via our web meeting remote control services. With these solutions, we can be right ‘at your side’, seeing what you see, and providing answers quickly. Our consultants have assisted many clients to meet their process objectives with Epicor functionality and business process improvements.
The Clients First Epicor team also supports third party enhancements such as Avalara Tax Connect, Insight Manifest, Altec Advanced Print Management, Seagull Bartender, BizNet XL/Connect, and DotNet IT Data Manipulation Tool to name a few.
Epicor support can also include technology infrastructure analysis and support. Your technology infrastructure is the heart of your enterprise. It encompasses all the physical devices that allow you to communicate, access information, and stay connected to your data, colleagues, suppliers and clients. Having a well-designed, highly functional infrastructure system is crucial. Without it, you face the risk of miscommunications, lost opportunities, lost productivity and customer frustration. Our technology team can work directly with your internal networking staff or act as your external IT department to; Extend your existing network, Improve system performance, Tighten enterprise-wide security, or Expand your storage capacity.
We provide priority response support via pre-paid blocks of time.
Fill out the form on the right and we can get right back to you. Or better yet, if we are in, use our real time instant chat on the right. Contact us and let us show you how quickly you can get responsive, ongoing Epicor Support.
