The Epicor Help Desk at Clients First offers country leading support solutions for your business. We know that all computer software have issues. Common causes are software bugs, environmental or security issues, and even user error. There are many moving parts including third party components, interfaces, operating systems, and unfortunately things sometime happen where they don’t all work as expected.
If you are actively paying Epicor for Annual Maintenance & Support you are entitled to call them at 888-EPICOR9. You’ll get many of your problems solved that way.
However, Epicor’s support and help desk only covers a limited set of circumstances. For example they cover: error messages, known bugs, down systems (when not hardware related) etc. But they don’t cover things like: How to questions, bugs relating to end user or consultant customizations, older versions, integrations, reports etc. And even if they do cover your issue, their response times can vary wildly based on whether a major new version was recently released or other issues.
Let the Clients First Epicor Help Desk and Support Desk be there for you if you can’t get your issues resolved through Epicor Support. Any down time you have is money lost. The more time it takes getting your ERP system back up and running, the harder it is to catch up. Frustrations increase as your team feels helpless. Helpless until you realize you’ve got the Clients First Epicor ERP Help Desk at your disposal.
After contacting us, via phone, web or email, our support experts can easily access your system via the internet and work with you to resolve your problem. We are always committed to helping you stay up and running at all times, but on that occasion where something isn’t working right, we strive to limit your downtime to a bare minimum. Even severe disruptions like downed servers or viruses can be nothing but a few minute inconvenience if you also invest in our EverSafe! Business Continuity Solution.
We also know, just as important as solving a problem, is having constant communication as to the status. You won’t call us for support only to be shuttled into a voice mail system. We maintain a well trained human dispatcher who can listen to your issue and knows the difference between a minor ‘how to’ problem and a real emergency so that you can get back up and running as quickly as possible. We also employ the latest technology via a support ticket portal that ensures you are followed up within our Service Level Agreement. We also employ (and resell) the RingCentral VOIP communication solution so that you only have to dial one number and be sure you can track down the person you are trying to get in touch with.
Our help desk is staffed by numerous professional Epicor ERP 9 and Epicor ERP 10 consultants who, unlike most software publishers, have extensive experience in the field as implementers and consultants. This means that often support calls aren’t because of some error message, but rather involve ‘how to’ issues or how to apply functionality to the software to your particular business requirement. Only an experienced consultant can properly give you the answer you are looking for.
In addition, the support personnel maintain the full set of product and implementation certifications that make us a premier Epicor Authorized Partner.
Our support desk can also lean on our world class systems engineering team if the problem may stem from environmental issues such as Microsoft SQL Server, networks, servers, security or viruses and the like. Being able to handle the full solution and being ‘one throat to choke’ when something isn’t working is what makes Clients First Business Solutions stand out from the pack.
At Clients First, it’s not just our name, but our way of doing business.